Placement
Placement can be refunded in full only if cancellation is requested at least 48 hours before the scheduled placement time.
Refund Policy
Lumin refund terms
Effective date: April 14, 2026
This policy applies to private sessions, placement sessions, and group class bookings made through Lumin.
Private classes
For private packages, cancellation can be requested before the next session. If the request is made at least 48 hours before the next scheduled session, the learner can receive a refund for the remaining sessions.
If the request is made inside the 48-hour window, the refund is calculated after deducting completed sessions and one upcoming session.
Group classes
Group classes can be refunded in full only if cancellation is requested at least 48 hours before class start.
After that, the refund is calculated by deducting completed sessions and 30% of the remaining balance.
Processing and support
Approved refunds are processed through the original payment method. For help on session counts and exact refund amount, contact Lumin support from the Contact page.